IP Contact Centre |
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Key features |
Key benefits |
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Integrated web chat, email and co browsing |
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Integrate voice into existing IP / data infrastructures |
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Intelligent call routing to skill groups |
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Manage overall spend on bandwidth and PSTN call costs |
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Easy to use call flow scripting |
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Operate multi-site distributed contact centre, including remote / home workers |
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Single site, Multisided and Home worker options |
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Location independent |
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IVR function |
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Inbound routing to right agent first time |
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Consistent service standards for voice, web and email contacts |
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Dedicated voice bandwidth |
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